People Skills

• Coaching Skills
• Delivering Difficult Messages
• Recruitment and Selection Interviewing
• Building High-Performing Teams
• Emotional Intelligence
• Return to Learning and Development Workshops

Getting the best out of people is a skill. Our default position is to tell people what to do - just as we were taught in school. However, it’s not the most effective way of working. Getting others’ to take initiative - empowering them to solve problems - gives positive long-term results and is an effective leadership tool in any environment. Creating a coaching culture is the first step towards enabling organisations to grow organically. You don’t have to be a manager to know how to coach.v

Topics include:

• Understanding the difference between coaching, mentoring and counselling
• Understanding the role of a coach as a manager
• Switching between coaching and managing on the job
• Using day-to-day work activities as an opportunity to coach and raise standards
• Use different coaching methods
• Applying a structure to coaching
• Practising coaching