Leadership and Management

• Managing Change
• Coaching Skills for Managers
• Effective Delegation
• Feedback Skills
• Management Development Workshop
• New to Team Leadership (for New Managers)
• Disciplinary and Grievance Handling for Non-HR Managers
• Appraisal Skills
• Return to Learning and Development Workshops

Giving feedback isn’t always easy - and if not done well, it can go horribly wrong. This workshop is a practical session that gives team leaders simple tools to help them deliver or facilitate feedback. Whether it’s part of a regular performance discussion, delivering a difficult message, a performance improvement message - even managing your own manager. Good or bad, we all need to get better at delivering and receiving feedback.

Topics include:

• Why should we give feedback?
• Styles of feedback
• Understanding neuroscience and managing reactions
• Managing your emotions when delivering feedback
• What stops us from giving feedback?
• Structure and preparing to give feedback
• How to deal with difficult reactions
• Practising giving feedback
• Practising receiving feedback