Leadership and Management

• Managing Change
• Coaching Skills for Managers
• Effective Delegation
• Feedback Skills
• Management Development Workshop
• New to Team Leadership (for New Managers)
• Disciplinary and Grievance Handling for Non-HR Managers
• Appraisal Skills
• Return to Learning and Development Workshops

HR managers often find themselves fire fighting badly-handled disciplinary or grievance situations. This workshop provides line managers with the basics in how to handle a grievance or potential disciplinary situation effectively. Knowledge of what to do and how to avoid the pitfalls results in a reduction in potentially expensive Employment Tribunal claims.

Topics include:

• Understanding the definitions of a grievance and a disciplinary and knowing which course of action to take
• Demonstrating how to structure a disciplinary or grievance interview
• Knowing how to conduct a thorough investigation
• Knowing how to decipher factual evidence from feeling or intensions
• Practicing intense listening and questioning skills
• Understanding your own organisation’s disciplinary and grievance policy and appeal process
• Differentiating between conduct and performance issues
• Practicing taking effective notes during an interview