Personal awesome-ness
Customer focus
Personal Awesomeness
- Personal Impact Confidence and Assertiveness
- Customer Focus
- Dealing with Workplace Conflict
- Negotiation Skills
- Getting Stuff Done
- Influencing Skills
- Nailing the Interview
- Managing Work-Based Stress
- Networking Skills
- Performance Management for Job Holders
- Planning Your Career
- Understanding Change
- Return to Learning and Development Workshops
This is an interactive workshop for service providers who deal with customers either on the phone or face-to-face. Be inspired to deliver the best customer experience you can. Put yourself in your customer’s shoes and consider what it would take to be impressed and blown away. Whether you’re customer-facing or dealing with internal customers, this high-energy workshop will put a twist on the way you see your customers for the better.
Topics include:
- Identifying customer expectations and raising the bar
- Delivering a service that people notice
- Using psychology to understand others
- Connecting with your customers
- Taking care of yourself and others
- Dealing with tricky situations
- Dealing with complaints
- Dealing with customers over the phone
contact
Tel: +44 (0) 7957323577 e: support@nthlevelconsulting.com
The Gridiron Building
One Pancras Square
Kings Cross
London
N1C 4AG
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