Personal Awesomeness

• Personal Impact Confidence and Assertiveness
• Customer Focus
• Dealing with Workplace Conflict
• Negotiation Skills
• Getting Stuff Done
• Influencing Skills
• Nailing the Interview
• Managing Work-Based Stress
• Networking Skills
• Performance Management for Job Holders
• Planning Your Career
• Understanding Change
• Return to Learning and Development Workshops

This is an interactive workshop for service providers who deal with customers either on the phone or face-to-face. Be inspired to deliver the best customer experience you can. Put yourself in your customer’s shoes and consider what it would take to be impressed and blown away. Whether you’re customer-facing or dealing with internal customers, this high-energy workshop will put a twist on the way you see your customers for the better.

Topics include:

• Identifying customer expectations and raising the bar
• Delivering a service that people notice
• Using psychology to understand others
• Connecting with your customers
• Taking care of yourself and others
• Dealing with tricky situations
• Dealing with complaints
• Dealing with customers over the phone