Personal Awesomeness

• Personal Impact Confidence and Assertiveness
• Customer Focus
• Dealing with Workplace Conflict
• Negotiation Skills
• Getting Stuff Done
• Influencing Skills
• Nailing the Interview
• Managing Work-Based Stress
• Networking Skills
• Performance Management for Job Holders
• Planning Your Career
• Understanding Change
• Return to Learning and Development Workshops

Whether it’s someone you work with, or a stakeholder, sometimes we have to deal with conflict, disagreements or just someone else’s bad mood. This workshop is a thoughtful, reflective and practical programme that enables you to think about difficult situations you’ve been in and practice techniques to deal with them assertively and confidently.

Topics include:

• Understanding human reactions and how the brain works
• Identifying types of difficult situations - and recognise how to respond
• Recognising the difference between reacting and responding - and using the 4-step model
• Stating what assertive behaviour really is and understand the “I’m OK, you’re OK” dynamic
• Choosing behaviour when receiving with feedback (even if you may not agree with it)
• Giving feedback to those who make you feel “not OK”
• Being clear about definitions of bullying, discrimination and harassment
• Practising conversations through case studies