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Case Studies

Global Digital Printing Organisation

Having already completed Insights Discovery® profiling together, the senior director (whom had worked with us before) requested the same consultant to return and deliver a programme that enabled his new team to work better together. The team’s focus was on delivery, reacting to their clients’ demands and responsiveness to targets and deadlines as set out in their SLAs. We discussed the issues they were facing: The HR manager was keen for us to work well with them and deliver on their objectives. They wanted to know how to work better together and communicate effectively with each other. They also needed to “move on” from some difficult changes that had to be made in the organisation.

Our solution:

  • We put together a solution that would enable the team to analyse how they work; our intension was to enable the group to devise alternative ways of working. This meant facilitating robust conversations that were being avoided.
  • We used Insights Discovery® Full Circle to enable 1:1 conversations between team members
  • Using Tuckman’s stages of team development, it was clear that the team hadn’t moved past the “storming” phase. They were skirting around issues. Open and honest conversations were not happening and frustrations and challenges were not being communicated. Our consultant devised a programme that allowed the group to be more open and honest with each other. The aim was simply to create a safe environment where team members could talk 1:1 and give and receive feedback to each other. We felt Insights Discovery® Full Circle was the best diagnostic tool to enable us to do this
  • Insights Discovery® Full Circle is a 360° diagnostic tool which sends out an evaluator to up to 12 people from whom delegates would like feedback. Each participant completes their questionnaire and the result is a detailed profile containing both individual and aggregated data, both quantitative and qualitative, enabling delegates to see others’ perception of them. It is then use as a starting point for honest and constructive conversations with each other

The outcomes:

  • Feedback from the event included: “We were given the chance to speak honestly and openly to each other. Some of the team opened up for the first time. It was a truly ground breaking event.”
  • Each delegate received written feedback on themselves and how they are perceived by each of their colleagues
  • It was clear that many individuals were stressed and under pressure and as a result of the workshop were able to articulate what they needed by way of support
  • Some team members were displaying stress signals of which they weren’t previously aware. Supportive feedback from team members enabled them to raise their self-awareness and take corrective action
  • Team strengths and weaknesses were addressed and classified into the Insights colours. Actions were devised to ensure the team built on their strengths and counteracted their weaknesses with specific actions

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